Payment Information

What if I want to return my order?

In most cases, your order will have been manufactured especially for you, to your specifications. For this reason we do not offer a refund or exchange for goods that are not faulty. This is in accordance with the Distance Selling Regulations.

Do you have a minimum order quantity?

No. You can order as little or as much as you like. However discounts and delivery benefits apply with large quantity orders.

How do I know you have received my order?

We will send you a confirmation email to the address you gave us. This should happen within a few minutes but we have noticed that sometimes the email can be in people's spam folders - directed there by an over-zealous spam filter. If the email hasn't arrived with you within 6 hours, please contact us.

When will you take payment for my order?

Payment for goods ordered online will be taken on the day of despatch. If for some reason we are unable to despatch your order within our usual delivery time we will not charge your card, and you will receive notification from us to that effect.

Can I have an account?

For businesses and larger organisations we are happy to discuss terms. Please contact us and let us know your requirements. We do not extend credit to individuals

Can I order by telephone?

To minimise errors on our part it is not policy to take orders over the telephone. That said, we will always try to help you out as much as we can, so if you are genuinely struggling to place an order then please contact us for assistance.

Do you accept Purchase Orders?

Yes - if you are a government body, a multi-national company, or another large and trusted institution we may be able to help. Please contact us and let us know your requirements.

Large, regular frame and mount orders?

The majority of our business is with regular clients from many different business sectors. We have all of the necessary capabilities in place to deal with large regular orders.