We Care About You

Excellent customer service is one of our key values and all our staff are committed to delivering the best possible standard of service to our customers. In doing this we will set clear standards and performance levels and ensure you are able to communicate with us easily and through various channels. We welcome your feedback to help us continuously improve our picture framing service.

Employees of ePICTUREFRAMES will be well versed in the services we offer; will exhibit customer friendly service skills; and will perform in a professional and courteous manner when meeting the needs of our customers. We always aim to settle your issue as fast as we can.

One Step Further

We believe that it is the little things that make a massive difference. If for instance your frame goes out of stock then we will call or email you with the closest alternative. Even if the alternative is more expensive we will pay the difference. That’s why, of all our many commitments to our customers, a friendly experience tops the list. We understand shopping online might be a scary experience but we are always here to help.

Samples for Free

Checking to see if your frame or mount will suit your interior and decor but afraid that your computer monitor might not give you a true reflection of the product you are viewing? Fear not, we can offer you some free samples of the products you are looking at for FREE.

What A Customer Thinks

"Dear Sir/Madam Just a brief e-mail to thank you for the superb service you have given us recently. We appreciate the simplicity of the web site which enables us to almost see exactly what we are purchasing and how the finished frames and photographs will look. We thank you for the subsequent e-mails that inform us of the acceptance of the order and the precise details of the delivery dates which nearly enable us to track the delivery of the package to our door. The packaging ensures that the frames and glass will arrive in perfect condition enabling us to fit the pictures/photographs immediately. The finished articles are much admired by our visitors so we have no hesitation in recommending your service to them. When necessary we shall be ordering again - we only wish we had found you sooner. Many, many thanks. Rodger and Steph"

The Way We Work

More than 95% of our calls are answered within 10 seconds and almost all of our emails are responded to within one working day. Basically we treat our customers how we would like to be dealt with ourselves. Effectively and efficiently. Our customers service is your first point of contact for any issues that may arise and we promise to do our very best in dealing with your problem.

We understand that is in our own interest to develop, improve and continue our award winning customer service to keep our customers returning to us constantly.